Shipping Information

These Shipping Information Instructions (hereinafter referred to as "these Instructions") apply to all users who purchase cross-border goods through [Creative Jiaxin] (hereinafter referred to as "the Platform"). They clarify the relevant rules, procedures, liability division and precautions for cross-border shipping on the Platform, serve as supplementary content to the Platform's Terms of Use and Return Policy, and have the same legal effect as the aforementioned terms. By placing an order to purchase goods, the User is deemed to have fully read, understood and accepted all the contents of these Instructions.

I. Scope of Shipping Services

1.1 The Platform provides global cross-border shipping services, covering multiple countries and regions (the specific countries/regions available for shipping are subject to the marks on the product details page and the options on the order page), supporting both international logistics transportation and local shipping services in the destination country/region.

1.2 Due to special reasons such as customs policies, logistics restrictions, wars, and epidemics in some countries/regions, shipping services may not be available or may be suspended. The Platform will clearly indicate this on the product details page and the order page. If the User places an order to an undeliverable area, the Platform has the right to cancel the order and fully refund the payment, without bearing additional compensation liability.

1.3 Shipping services only cover major cities and regular shipping areas in the destination country/region. For remote areas (such as rural areas, mountainous areas, islands, etc.), an additional remote area shipping fee may be required, or the User may need to pick up the goods at a designated self-pickup point, subject to the notification of the logistics service provider.

II. Shipping Process

2.1 Order Confirmation and Shipment: After the User places an order and completes the payment, the Platform will complete order review, product outbound and international logistics shipment procedures within 1-3 working days. After shipment, the logistics tracking number will be synchronized to the User's Platform account and reserved contact information in real time, and the User can query the logistics track through "My Orders" on the Platform.

2.2 International Transportation: The Platform cooperates with formal international logistics service providers (such as DHL, FedEx, UPS, EMS and dedicated line logistics, etc.) to be responsible for the international transportation link of goods from the exporting country to the destination country/region. The logistics time limit varies according to the shipping method and destination, subject to the marks on the product details page.

2.3 Customs Clearance: After the goods arrive in the destination country/region, they need to go through the local customs clearance process. The customs clearance time varies according to factors such as local customs policies, product types, and declaration information, usually 1-7 working days. In special cases (such as customs inspection), it may be extended. The Platform will assist the User in providing relevant materials required for customs clearance (such as order information, ID documents, etc.).

2.4 Local Delivery: After customs clearance, the local logistics service provider in the destination country/region will undertake the last-mile delivery and deliver the goods to the receiving address reserved by the User. The User must keep the contact information unblocked to facilitate contact and delivery by the logistics personnel.

2.5 Receipt Confirmation: When the User or the authorized recipient signs for the goods, they must check on the spot whether the appearance, quantity and specifications of the goods are intact and correct. If any problems such as damage, shortage or wrong delivery of the goods are found, they must take photos/videos on the spot for evidence and contact the Platform's customer service in a timely manner; once signed (including signature by the authorized recipient), it is deemed that the goods have been delivered intact. The Platform will not be directly liable for subsequent problems such as appearance damage and quantity shortage.

III. Shipping Time Limit and Costs

3.1 Shipping Time Limit

3.1.1 Regular Time Limit: The total time limit for international logistics + local delivery is usually 3-15 working days, among which the time limit for neighboring countries/regions (such as Southeast Asia and surrounding East Asia) is 3-7 working days, and the time limit for far-sea countries/regions (such as Europe, America) is 7-15 working days;

3.1.2 Special Time Limit: Factors such as holidays, customs inspection, abnormal weather, and logistics peak periods (such as Black Friday, Double 11) may lead to extended shipping time limits. The Platform will issue an announcement in advance during relevant periods and will not bear additional compensation liability for time limit delays;

3.1.3 Time Limit Description: The shipping time limit is only an estimated time, calculated from the date when the goods are shipped out of the warehouse and handed over to the international logistics service provider, excluding the additional time consumed for order review, product outbound preparation and customs clearance.

3.2 Shipping Costs

3.2.1 Calculation of Shipping Costs: Shipping costs are comprehensively calculated based on factors such as product weight, volume, shipping destination, and shipping method (such as express, standard, economy). The specific cost amount will be automatically generated when the User places an order and displayed on the order confirmation page. By confirming the order, the User is deemed to accept the shipping cost;

3.2.2 Cost Reduction: The Platform will regularly launch shipping cost reduction activities (such as free shipping for full amount, free shipping for new users, etc.). The specific activity rules are subject to the Platform's announcements and prompts on the order page;

3.2.3 Additional Costs: If the goods are too large in volume, overweight, or the destination is a remote area, an additional oversize shipping fee and remote area service fee may be required. This fee will be separately notified to the User by the logistics service provider for payment. If the User refuses to pay, the Platform has the right to cancel the order and refund the payment (deducting the incurred outbound and logistics handling fees).

IV. Division of Shipping Responsibilities

4.1 Responsibilities of the Platform and Logistics Service Provider: The Platform is responsible for cooperating with formal logistics service providers to ensure that goods are shipped out on time and declared accurately; the logistics service provider is responsible for the safety of goods during transportation. If the goods cannot be delivered on time or are damaged due to the fault of the logistics service provider (such as loss, damage, wrong delivery), the Platform will assist the User in negotiating with the logistics service provider for claim settlement. The claim result is subject to the verification of the logistics service provider. The Platform does not bear direct compensation liability but will try its best to protect the legitimate rights and interests of the User.

4.2 User's Responsibilities: The User must provide true, accurate and complete receiving address, contact information and identity information (for customs clearance and shipping). If the goods are delayed, lost or wrongly delivered due to incorrect address, incomplete information or invalid contact information, the relevant losses shall be borne by the User; the User must cooperate with the customs clearance requirements and provide necessary identity documents and relevant materials. If customs clearance fails or goods are detained due to the User's failure to cooperate, the losses shall be borne by the User; the User shall bear the losses such as secondary shipping fees and goods damage caused by failing to sign for the goods on time or refusing to receive the goods (without justifiable reasons).

4.3 Liability for Force Majeure: Due to force majeure factors such as earthquakes, floods, typhoons, wars, epidemics, changes in customs policies, and international logistics interruptions, which lead to delayed shipping, failed shipping or damaged goods, the Platform and logistics service provider shall not bear compensation liability, but will notify the User in a timely manner and assist the User in taking remedial measures (such as refund, re-shipping, etc.).

V. Shipping Precautions

5.1 When placing an order, the User shall carefully check the receiving address, contact information, product specifications and other information, and submit the order only after confirmation. After the order is submitted (except for special cases), the receiving address and contact information cannot be modified. If modification is really needed, the User must contact customer service to apply before the goods are shipped out of the warehouse, and the success of the modification is subject to the customer service's reply.

5.2 During the cross-border shipping of goods, relevant taxes such as customs duties and value-added taxes may be incurred. The User, as the taxpayer, shall bear such taxes in accordance with the law. The specific tax amount is subject to the verification of the customs of the destination country/region. The User must pay as required during customs clearance. If the User refuses to pay the taxes and causes the goods to be detained or returned, the relevant losses and fees shall be borne by the User.

5.3 After the goods are delivered, if the User cannot sign for them on the spot, they may entrust others to sign on their behalf. The signature of the authorized recipient is deemed as the User's own signature, and the Platform will handle subsequent product problems in accordance with the receipt confirmation rules.

5.4 If the User does not receive the goods for a long time (exceeding the estimated time limit by 3 working days), they may contact the Platform's customer service to query the logistics status. The Platform will assist the User in verifying the logistics situation. If the goods are confirmed lost, the Platform will assist the User in handling the refund or re-shipping in accordance with relevant rules.

5.5 For fragile, perishable and easily damaged goods, the Platform will take special packaging measures, but slight damage during transportation cannot be completely avoided. If the goods only have slight damage that does not affect use, the User is requested to understand. If the damage is serious and affects use, the User must take on-site evidence and contact customer service for handling.

VI. Other Agreements

6.1 Matters not covered in these Instructions shall be implemented in accordance with the Platform's Terms of Use, Return Policy, relevant customs and logistics laws and regulations of the corresponding countries/regions, and international trade rules.

6.2 The Platform has the right to modify and supplement these Instructions in accordance with changes in international logistics policies, shipping rules of the destination country/region, and business development needs. The modified Instructions will be notified to the User through platform announcements, pop-ups, etc. The User's continued use of the Platform's shipping services shall be deemed as acceptance of the modified content.

6.3 Any dispute arising between the User, the Platform and the logistics service provider regarding shipping shall first be resolved through friendly negotiation; if negotiation fails, it may be handled in accordance with the dispute resolution method agreed in the Platform's Terms of Use.

6.4 These Instructions shall take effect on the date of issuance. If the original shipping-related agreements are inconsistent with these Instructions, these Instructions shall prevail.

[Hong Kong Creative Jiaxin Trading Limited]

Date: [2026.03.01]