This Return Policy (hereinafter referred to as "this Policy") is a supplementary agreement to the Terms of Use of [Creative Jiaxin] (hereinafter referred to as "the Platform") and has the same legal effect as the Platform's Terms of Use. This Policy clearly stipulates the application conditions, procedures, liability division, tax and logistics related matters for the return of cross-border goods, and applies to all international users (hereinafter referred to as "Users") who purchase cross-border goods through the Platform. By submitting a return application, the User is deemed to have fully read, understood and accepted all the contents of this Policy. If the User does not agree to any provision of this Policy, please do not apply for a return.

I. Scope of Application and Application Conditions for Returns

1.1 Eligible Return Scenarios

After receiving the goods, the User may apply for a return in accordance with the provisions of this Policy if any of the following conditions are met, and the Platform will cooperate in handling it in accordance with the law and relevant international standards ISO/TR 32123:2024:

1.1.1 Quality Issues: The goods themselves are damaged, incomplete, have performance failures, or are seriously inconsistent with the description on the product details page (such as specifications, materials, functions, place of origin, etc.), and are not caused by improper use or storage by the User;

1.1.2 Wrong or Missing Delivery: The received goods are inconsistent with the order information (product name, specifications, quantity, model, etc.), or there is a missing product or accessory;

1.1.3 Damage During Transportation: The goods are damaged, leaked, deformed, etc. due to logistics and transportation, and the User has taken photos/videos on the spot upon receipt and promptly notified the Platform's customer service;

1.1.4 Other returnable scenarios that comply with the relevant laws and regulations of the User's country/region, the country/region of origin of the goods, international trade rules, and goods clearly marked by the Platform as supporting returns.

1.2 Ineligible Return Scenarios

The Platform has the right to refuse the User's return application if any of the following conditions exist, and the User shall bear the relevant losses on their own:

1.2.1 Special Goods: Food, cosmetics, personal hygiene products, customized goods, perishable goods, intimate clothing (after unpacking), consumable goods (used), etc. The Platform will clearly indicate (in English) on the product details page that returns are not supported, and the User is deemed to have accepted this when placing an order;

1.2.2 User's Own Reasons: The goods have no quality problems, and the User applies for a return only due to personal preferences, size mismatch, unmet expectations and other personal reasons (except for goods clearly marked by the Platform as supporting "no-reason returns");

1.2.3 Used or Damaged Goods: The goods have been used, disassembled, repaired, modified by the User, or damaged, stained, or missing accessories due to improper storage by the User, making it impossible to restore them to their original state;

1.2.4 Expired Return Period: The User fails to submit a return application within the time limit agreed in this Policy, or fails to return the goods in a timely manner as required;

1.2.5 Others: The goods are prohibited items, infringing goods, or do not meet the customs return supervision requirements of the relevant countries/regions, making it impossible to complete the customs clearance and return procedures; the User provides false evidence or maliciously applies for a return.

1.3 Return Time Limits

1.3.1 Regular Return Time Limit: After receiving the goods, the User shall submit a return application within 15 natural days (calculated from the date when the logistics shows "signed for"), and return the goods to the address designated by the Platform (overseas return warehouse or designated supervision site) within 7 natural days after the application is approved;

1.3.2 Special Case Time Limit: If the goods have serious quality problems and endanger personal safety, the User may submit a return application within 30 natural days after receiving the goods, and return the goods within 10 natural days after the application is approved;

1.3.3 Customs-Related Time Limit: The returned goods shall be applied for return within 30 days from the date of customs release of the corresponding country/region, and arrive at the original supervision site within 45 days. Otherwise, the return procedures, tax refund and personal annual transaction quota return cannot be handled, and the relevant losses shall be borne by the User.

II. Return Application Process

The User must follow the following process to apply for a return. Failure to follow the process resulting in return failure or losses shall be borne by the User:

2.1 Submit Application: The User logs in to the Platform account, enters "My Orders", finds the corresponding order, clicks "Apply for Return", fills in the return reason, return quantity and problem description, uploads relevant evidence (such as product photos, videos, logistics waybills, signing records, etc.), and submits it to the Platform for review;

2.2 Review Confirmation: The Platform will complete the review within 3 working days after receiving the return application, and notify the User of the review result through platform messages and text messages; if approved, the Platform will provide the designated return address (overseas return warehouse or designated supervision site) and return instructions; if not approved, the specific reason will be explained;

2.3 Return Goods: Within the specified time limit after the application is approved, the User shall properly package the goods (ensure the goods are intact and accessories are complete), return them to the designated address, and fill in the return logistics waybill number on the Platform to synchronize the logistics information; the returned goods shall meet the "original state return" requirement, that is, the minimum commodity form is basically consistent with that at the time of original export, no accessories shall be added, no processing or modification shall be made, and the goods shall not be used (except those that can prove that quality defects are found through trial use);

2.4 Acceptance and Verification: After receiving the returned goods, the Platform or the designated warehousing party will complete the acceptance within 5 working days, verify whether the goods meet the return conditions, whether the accessories are complete, whether there is damage, etc., and synchronize the acceptance result to the User;

2.5 Refund Processing: After the acceptance is passed, the Platform will handle the refund and tax refund procedures within 7-15 working days (including the processing time of the customs and payment institution of the corresponding country/region). The refund will be returned to the User's payment account in the original way, and the tax refund will be implemented in accordance with the relevant customs regulations of the corresponding country/region; if the acceptance is not passed, the Platform will refuse the refund and return the goods to the User in the original way, and the resulting logistics costs shall be borne by the User.

III. Division of Return Responsibilities and Costs

3.1 Principle of Cost Bearing

3.1.1 Returns Caused by the Platform/Merchant's Fault (such as product quality problems, wrong delivery, missing delivery, transportation damage, etc.): The return logistics costs, customs clearance costs of the corresponding country/region, and related international return costs shall all be borne by the Platform or the Merchant; if the User has advanced the relevant costs, they may apply for reimbursement to the Platform with valid vouchers;

3.1.2 Returns Caused by the User's Own Reasons (such as personal preferences, size mismatch, etc., and the goods support no-reason returns): The return logistics costs, customs clearance costs of the corresponding country/region, and related international return costs shall all be borne by the User; if the goods have completed customs clearance and the relevant customs costs have been incurred, the User shall additionally bear such costs;

3.1.3 Other Cases: For returns caused by changes in customs policies of the corresponding country/region or force majeure, the relevant costs shall be borne through negotiation between both parties; if the goods are damaged during the return process due to the User's failure to package the goods as required, the resulting losses and related costs shall be borne by the User.

3.2 Liability for Damage or Loss of Goods

3.2.1 Before the User returns the goods to the address designated by the Platform, if the goods are damaged or lost, the liability shall be borne by the User, and the Platform shall not be liable for the refund;

3.2.2 After the returned goods are delivered to the designated address, if they are damaged or lost during the storage period by the Platform or the designated warehousing party, the liability shall be borne by the Platform, and the Platform shall refund the actual value of the goods (based on the order amount) and the relevant taxes to the User;

3.2.3 If the goods are damaged or lost due to the fault of the logistics service provider during the return process, the Platform will assist the User in negotiating with the logistics service provider for claim settlement. The claim result shall be subject to the verification of the logistics service provider, and the Platform shall not be directly liable for compensation.

3.3 Tax-Related Responsibilities

3.3.1 After the return is successful, the Platform will assist the User in handling the tax refund procedures of the customs of the corresponding country/region. The refunded tax will be returned to the User's payment account together with the payment, and the arrival time shall be subject to the processing time of the customs of the corresponding country/region;

3.3.2 For goods that comply with the cross-border e-commerce export return tax policy of the country of origin of the goods (returned in original state within 6 months from the date of export, excluding food), import tariffs and import link value-added tax and consumption tax may be exempted, and the export tariffs levied at the time of export may be refunded; if export tax refund has been handled, the refunded tax shall be repaid in accordance with the current regulations before the tax exemption and refund procedures can be handled;

3.3.3 If the tax refund cannot be handled due to the User's reasons such as failure to submit a return application within the time limit or false declaration information, the relevant tax losses shall be borne by the User; if the customs imposes a penalty due to false declaration by the User, the relevant responsibilities and losses shall be borne by the User.

IV. Return Notes

4.1 When applying for a return, the User shall provide true and complete evidence materials (such as product problem photos, videos, logistics waybills, signing records, etc.). If false evidence is provided, the Platform has the right to refuse the return application, pursue the User's liability for breach of contract, and include the User's account in the abnormal list;

4.2 When returning the goods, the User shall return the goods, accessories, packaging, and invoices (if any) together without omission. Otherwise, the Platform has the right to refuse acceptance or deduct corresponding fees;

4.3 The User shall return the goods in accordance with the logistics method and address designated by the Platform, and shall not arbitrarily change the return address or logistics method. Otherwise, the resulting return failure and losses shall be borne by the User; cross-border return packages do not need to pay customs fees of the corresponding country/region again;

4.4 During the return process, the User shall timely pay attention to the logistics track and the Platform's review and acceptance notifications. If the return process is delayed or fails due to the User's failure to cooperate with the processing as required, the relevant losses shall be borne by the User;

4.5 For goods with defects that may endanger consumers' health and safety, the User may require the Platform and the Merchant to bear compensation liability in accordance with the relevant consumer rights and interests protection laws and regulations of their country/region, and the Platform shall perform joint and several liability in accordance with the law;

4.6 The User shall cooperate with the supervision requirements of the Platform and the customs of the corresponding country/region, and provide relevant materials required for return (such as copy of ID certificate, return agreement, return record, etc.) for handling customs clearance and tax refund procedures.

V. Special Agreements

5.1 Matters not covered in this Policy shall be implemented in accordance with the Platform's Terms of Use, the relevant laws and regulations of the User's country/region and the country/region of origin of the goods, international trade rules, and the relevant cross-border e-commerce laws and regulations of China;

5.2 The Platform has the right to modify and supplement this Policy in accordance with changes in the policies of relevant countries/regions, customs regulations, and business development needs. The modified Policy will be notified to the User through platform announcements and pop-ups. The User's continued application for return shall be deemed as acceptance of the modified Policy;

5.3 Any dispute arising between the User and the Platform regarding returns shall first be resolved through friendly negotiation; if negotiation fails, either party has the right to initiate a lawsuit to the people's court with jurisdiction agreed by both parties or apply to the relevant dispute mediation institution for mediation; tax and customs-related disputes may be applied for reconsideration to the relevant appeal institution of the customs of the corresponding country/region;

5.4 This Policy shall take effect on the date of issuance. If the original return-related agreements are inconsistent with this Policy, this Policy shall prevail.

[Hong Kong Creative Jiaxin Trading Limited]

Date: [2026.03.01]